top of page

Fri, 08 May


Holiday Inn Singapore Orchard City Centr

Essential EQ Tactics for Dealing with Challenging People

Learn Effective Techniques to Control Your Emotions, Improve Your Relationships and Deal with Challenging Situations and People.

Registration is Closed
See other events
Essential EQ Tactics for Dealing with Challenging People
Essential EQ Tactics for Dealing with Challenging People

Time & Location

08 May 2020, 09:00 – 17:00 GMT+8

Holiday Inn Singapore Orchard City Centr, 11 Cavenagh Rd, Singapore 229616

About the Course

Do you dread going to work or having to work together with colleagues who drive you up the wall? Are you surrounded by vicious backstabbers, sneaky idea stealers, lazy whiners, nitpicky control freaks and people who simply have nothing nice to say about you? Have you ever wondered what triggers their negative behaviors and how you can influence their behavioural change?

Learn Effective Techniques to Control Your Emotions, Improve Your Relationships and Deal with Challenging Situations and People

When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability or IQ. Emotional intelligence helps you to build stronger relationships, succeed at work and achieve your career and personal goals. Building your emotional intelligence can also help you to connect to your feelings, manage stress, turn intention into action, and make informed decisions about the things that matter most to you. Learn more about why emotional intelligence is so important and how you can boost your own EQ by mastering a few key skills.

Keys to Forming Win-Win Relationships at Work 

In this result-oriented workshop, You’ll learn skills like managing your non-verbal communication, how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques and more. This course will make you more aware of your own thoughts and feelings and as a result improve your ability to interact with others both in the workplace and at home using the 4 key attributes of Emotional intelligence (Self-management, Self-awareness, Social awareness, Relationship management)

Key Takeaways:

  • Learn the Plutchick’s wheel of emotions, feelings and moods
  • Apply the rule of balance when having a sensitive conversation
  • Demonstrate personal competence & confidence when facing challenges
  • Recognize hidden interests to generate options to motivate a behaviour change
  • Rationalize how challenging people think and understand why differences in perceptions occur
  • Evaluate the importance of tone and nonverbal communication when having a difficult conversation
  • Apply assertive communication without burning bridges
  • Communicate with empathy to promote trust
  • Reframe your mind (and the other person’s) with presuppositions

Meet the Industry Expert: Ms Sandra Daniel

Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining trainer/speaker in areas of communication strategies, leadership management as well as personal and organization productivity.

Apart from being a corporate trainer, Sandra is an adjunct lecturer with SIT, University of Liverpool, NTU and SUSS. She designs, develops and lectures topics on Leadership, Creative and Critical Thinking, Communication Skills, Creative Thinking in Problem Solving and Decision Making and Research Methodologies.

A managing partner of Lateral Solutions Consultancy, Sandra provides a platform for industries to operate within various effective frameworks that integrate growth and success. Her real-world experiences with these clients place her in a better strategic position as a corporate trainer as she stays current on issues to cultivate specific skills and knowledge related to promoting employee development.

Sandra regularly contributes articles on management, leadership, communication skills and effective learning strategies to Straits Times Recruit. To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing and Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.


  • Essential EQ Tactics

    Fees are inclusive of hotel buffet lunch, light refreshments and course materials.

    SGD 588.00
    Sale ended


SGD 0.00

Share This Course

Course Info: Course

Course Subsidy Information​

  1. IBG-STS accredited course Enhanced Funding Support where 95% (till 30 June 2021; thereafter 70%) of the course fee is subsidised.

  2. Singapore Citizens aged 40 years & above will be eligible for 90% co-funding of direct training costs.

  3. Grant capped at S$7,000 per participant per programme.

  4. When a participant (Singapore Citizen or Singapore Permanent Resident, physically based in SG) is sponsorsed by company, Training Grant Allowance (TAG) of S$15/hour is available for programmes commencing between 8 April 2020 and 30 June 2021 and completed no later than 30 September 2021.

  5. TAG will be reimbursed to the relevant sponsoring companies upon the participants' successful completion and passing the assessment component of the IBF-STS programme.

bottom of page