Singapore | 100 Orchard Rd | Eu Tong Sen Street | Tai Seng
Cold Call
Warm Conversations
IBF Accredited Programme | P200917ZLW
Customer Acquisition Management Level 3
One of the pivotal steps of sales is the first contact. We want you to ace your initial contact with a framework that arms you with the knowledge and techniques in creating a personal yet powerful introduction, leading to a warm conversation while discovering the needs of your customers.
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You will walk away with a proven framework and tools that you can use immediately in building a warm and productive conversation with your customers.
Certificate
Learners who complete the programme will receive a Certificate of Completion.
Who Should Attend
Sales, Service and Operations personnel who have to make sales- or marketing-related calls to customers.
IBF Accreditation
The IBF Standards are a set of competency standards for financial skills. These Standards are developed in partnership with industry leaders and provide a professional development and skills roadmap for financial sector practitioners to excel in their respective job roles. They currently cover 12 industry segments in the financial sector.
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Cold Calls Warm Conversations has been accredited under the IBF Standards, and is eligible for funding under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met.
Participants are advised to assess the suitability of the programme and its relevance to their business activities or job roles.
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IBF and MAS have enhanced course fee subsidies for locals attending accredited or recognised courses up to 90% for training programmes commencing between 8 Apr 2020 and 31 Dec 2021 (both dates inclusive). This existing scheme will also be expanded to include workers in eligible FinTech firms.
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For training programmes commencing between 1 Jan 2022 and 30 Jun 2022 (both dates inclusive), IBF and MAS will fund 80% of direct training cost. Singapore Citizens aged 40 years old and above will be eligible for 90% co-funding of direct training costs.
9am to 6pm | Singapore
Course Fee
After IBF Enhanced Funding
Singapore Citizen & Singapore Permanent Resident
S$64.20 Nett
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(Self-sponsored)
S$102 Nett
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(Corporate-sponsored)
90%
Enhanced Funding is valid for all IBF Accredited programmes that commence between 8 Apr 2020 and 31 Dec 2021.
Training Allowance Grant
S$80 Nett
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In addition to the IBF subsidies, Financial Institutions are also eligible for a $10/ hour Training Allowance Grant (TAG) per eligible sponsored employee.
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NEW!
[Courses commencing between 1 July 2021 and 30 Jun 2022.]
Course Fee
S$600 (Excluding GST)
S$642 Nett (Inclusive of GST)
Eligibility for IBF Funding
Self-sponsored Individuals
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Singapore Citizens or Singapore Permanent Residents, physically residing in Singapore.
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Participant has to complete at least 75% attendance and pass all relevant assessments.
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The training organisation reserves the right to recover the funded amount from the participant if he/ she did not meet the eligibility criteria.
Company-sponsored Individuals
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Singapore Citizens or Singapore Permanent Residents physically based in Singapore
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Company must be Singapore-based financial Institutions regulated by MAS (licensed or exempt from licensing by MAS) or FinTech firms certified by Singapore FinTech Association
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Participant has to complete 75% attendance and pass all relevant assessments that commence between 8 April 2020 and 31 December 2021 (both dates inclusive).
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Eligible company-sponsored participants will be able to clock CPD hours upon successful course completion
Funding Incentives
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Institute of Banking and Finance (IBF) Enhanced Funding – Singapore Citizens and permanent residents of all ages are entitled to receive enhance course fee subsidies of 90% for courses conducted between 8 April 2020 and 31 December 2021 (both dates inclusive)
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Training Allowance Grant for Sponsoring companies – Companies will receive $10 per training and assessment hour upon participant’s successful completion and passing of the assessment for courses commencing between 1 July 2021 to 30 June 2022 (both dates inclusive).