Upcoming Courses

SEP - NOV 
2021

Cold Calls Warm Conversations

Classroom
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11

OCT

Mon

25

OCT

Mon

IBF Accredited Programme

Course Code: P200917ZLW

One of the pivotal steps of sales is the first contact. We want you to ace your initial contact with a framework that arms you with the knowledge and techniques in creating a personal yet powerful introduction, leading to a warm conversation while discovering the needs of your customers. 

You will walk away with a proven framework and tools that you can use immediately in building a warm and productive conversation with your customers. 

8-CPD Hours
MORE CLASSES
Virtual
MORE CLASSES
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12

OCT

Tue

26

OCT

Tue

IBF Accredited Programme

Course Code: P200316LP

Handling Challenging Phone Conversations

Virtual
Classroom

Most frustrated people may come across as being overly assertive/ aggressive at the beginning of a call because they want to ensure that you know how they are feeling. Therefore, it is really important to listen to what they are saying before you start to respond or attempt to resolve their issues. 

This course provides you with a framework in managing challenging phone conversations effectively, using techniques such as vocal control and empathetic listening. Participants will also learn how to engage in a conversation based on relationship-building, instead of just trying to 'resolve the issue'.

8-CPD Hours
NEW
30
31

Oct

Sat

Sun

Social Media Marketing

For The Intrapreneur

Virtual
Classroom

In this digital era we live in, social media marketing is a key way to reach your target audience.

Learn to evaluate the different social media platforms, develop a social media plan to meet your organisation's goals, and use data for tracking and analysis. 

WSQ Social Media Marketing_edited_edited
COMING

Agile Problem Solving

Virtual
Classroom
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10
11

TBC

Wed

Thu

Agile Problem-Solving in the VUCA economy aims to equip you with the knowledge and skills to think smarter by applying logical inquiry methodologies to common business problems and challenges.

 

Develop higher-order thinking processes as leadership and supervisors that results in better problem-solving, decision-making and analytical recommendations to stakeholders that create the "buy-in".